Refund policy

At Veloria Beauty, we are committed to delivering a premium skincare experience. Your satisfaction is at the heart of everything we do.

💎 Easy 7-Day Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery.

🧴 Product Condition

• Items must be unused, unopened, and in original packaging
• Hygiene-sensitive products (like skincare) are eligible only if seal is intact

🔄 Hassle-Free Replacement

Received a damaged or incorrect product?
We offer a free replacement or full refund, no questions asked. Simply contact us within 48 hours of delivery with clear photos.

💰 Refund Process

• Once your return is approved, refunds will be processed within 3–5 business days
• Amount will be credited to your original payment method

🚚 Return Pickup

We provide convenient doorstep pickup for eligible returns (serviceability may vary by location).

❌ Non-Returnable Items

• Used or opened products
• Items without original packaging
• Products damaged due to misuse

🤍 Our Promise

We stand by the quality of our products. Every order is carefully packed and quality-checked to ensure a luxurious and safe experience for you.